Virtual Case Manager – Roster [Canada]

 

Title: Virtual Case Manager – Roster

Employee Working Location: Remote/Virtual (Canada)

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Employment status: Casual

Salary band: $47,363 - $69,071 / year

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 – is seeking a Virtual Case Manager to join our team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will collaborate with the leadership of the Case Management Supervisor during deployment. The incumbent is to implement case management systems and processes, orient and support the community impacted by a disaster event, in accordance with CRCS Fundamental Principles and the Mission, Recovery Services Standards and Case Management methodology and approved programs.

In this role, you will:

Responsibility 1: Support individuals impacted by disruptive events

• Works with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen, and what gaps or barriers they may be experiencing.
• Document immediate, medium, and long-term needs, assess what relevant services can support the individual, and provide appropriate services and solutions.
• Identifies an individual’s needs, strengths, vulnerabilities, and capacities and work with them to develop a recovery plan that supports their overall recovery while ensuring that they take an active role in their recovery.
• Books follow-up meetings to check in and maintain a professional and trusting relationship with individuals being supported.
• Documents thoroughly all interactions with the individual to ensure the completeness of their case file, complete accurate and timely case notes and maintain all assigned case files in alignment with CRC’s data governance policy.
• Ensures case files are complete within EMIS (Emergency Management Information System). If there are supporting documents - ensure they are scanned, named, and stored appropriately in a designated location within the CRC network.
• Escalation of compliance concerns, file irregularities, incidents, and frauds to the case management supervisor.

Responsibility 2: Work as part of a collaborative team

• Collaborates with the Case Management team and the Recovery Services Programming team to ensure that beneficiaries' needs remain at the focus of your work.
• Identifies emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.

What we are looking for:

• College degree in a related field
• 1-3 years’ experience working in customer service, case management, disaster recovery, health services, or a related field.
• Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, psychology or related professions is an asset.
• Experience working in difficult and stressful conditions (emergency settings specifically) is an asset.
• Experience using database systems required; experience using EMIS is an asset.
• Fluency in English is required, French is an asset.
• The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.
• Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
• Current First Aid and Psychological First Aid certification or willingness to take training.

Working conditions:

• Most of the work is performed from home.
• Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions can potentially affect the physical and psychological state of the responders on site.
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• Ability to respond during non-traditional hours (i.e., late nights or weekends) and long work hours in a demanding context.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

#surgeoperations

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