We want you in our team!
CALL CENTER TRAINER
Job Description
- Conduct effective training sessions for trainees
- Collaborate with co-trainers, managers, and other leaders
- Identify training needs and develop training plans based on business objectives and operational goals
- Evaluate the effectiveness of training materials and create an action plan for improvement
- Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
- Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs
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Qualifications
- Proven experience in training/handling a team in any field
- Experience in the BPO industry is an advantage
- Fluent in written and verbal English
- Excellent interpersonal and communication skills
- Strong leadership, team building, organizational, and management skills
- Able to multitask, prioritize, and manage time efficiently
- Ability to analyze problems and strategize for better solutions
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Strict adherence to company philosophy, mission statement, and goals
- Fast learner & Tech-savvy
- Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office, etc.
So, why join us?
- Permanent work-from-home
- Full Time and Long Term Employment
- Basic Salary + Government Mandated Benefits
- 800 PHP Internet allowance
- Bonuses, and other incentives
- We are growing so there is a great opportunity for leadership and promotion
- Salary will be based on: Skills, Attitude, Performance, Attendance
- US and Canadian clients
- Shift: Graveyard, Monday to Friday
- Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!
Job Types: Full-time, Permanent
Salary: From Php15,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Experience:
- Call Center Trainer: 1 year (Preferred)
Language:
- English (Preferred)
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