You will work as part of a team supporting Community Nurses and Therapy Staff in handling all referrals into the locality Referral Centre.
The purpose of the Referral Centre is to act as a hub through which all incoming referrals are received, triaged and responded to in a timely way, using a multi-disciplinary approach. This MDT comprises Occupational Therapy, Physiotherapy, Community Nursing, Reablement and admin support. The Referral Centres are a fast paced and stimulating environment to work in with no two days the same.
You will be working in a customer facing environment and the role will include taking patient details in a sympathetic and understanding manner, whilst ensuring that referrals are handled effectively, efficiently and in a manner that preserves dignity and confidentiality.
The focus of the work will be to take telephone and email referrals, gather information, and input referrals onto the electronic care records using System One, as well as other supportive administrative tasks.
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We require motivated and flexible people with excellent communication and computer skills, to include Excel, Word and Outlook.
We offer a supportive and friendly working environment with opportunities for training and professional development.
