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Cargomen Logistics (India) Pvt LtdIndia
Required Experience
3 - 5 Years
Posted On
19 Jul 2023
Basic Section
No. Of Openings
1
Designation
Executive
CTC Range (Max)
240000 - 300000 P.A
Closing Date
02 Aug 2023
Skills
Skill
Job Description
Customer Service Executives are supposed to ensure resolution and response in a timely and accurate manner. The aim is to provide excellent customer services and setting the expectations.
A customer service executive has the main duty of answering the customer’s enquiries using the standard guidelines.
General:
- He or she has to take ownership of complaint and queries of the customers and proactively following through to resolution.
- It will be the responsibility to make sure that all customers’ queries are well-investigated and resolved.
- He or she has to escalate queries to supervisor if appropriate.
- He or she has to assist the management and Team Manger with any assigned special projects and in specific task.
- It will be the responsibility to maintain working cognition of each customer service process for various market segments.
- He or she has to work for the staff as well such as developing and mentoring new staff to satisfy customer service requirements.
- To maintain working relationship with external and internal customers, colleagues, and customer service management.
- Identifying and escalating recurring problems to the Manager.
Operations:
- Initiate filing request (all SEZ/ STPI/duty paid) received from Implant/Client (Annexure Sheet.doc)
- Scrutinizing of documents, revert in case of discrepancies
- Instruction sheet to be filled and pass instructions to Users for preparing required documents (mentioning Scope: Billing, Transport, Loading and Un Loading)INSTRUCTION_SHEET.docx
- Coordinate internally and externally for DO collection, other carrier/FF related jobs and ensure shipment clearance and its delivery within time
- Provide timely updates on their shipment to Client / Implant with a cc: Team Leader
- Coordinate with various departments (Internally) for deviations, if any, in the process; resolve it or escalate
- Daily review of pending activities with OPS In-Charge and seek solutions
- Ensure to close the activities within TAT to avoid escalations & dis-satisfaction of client.
- Ensure all completed transactions jobs / files are submitted to Invoice Desk for billing and submitted to client within the stipulated time.
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