OFR Operations and Customer Service Specialist (In Agadir city)
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for OFR Operations and Customer Service Specialist (In Agadir city) in Morocco. In this specific position you will have the primary duty to achieve personal target according to budget and to achieve high KPI score necessary for payout. Under supervision support field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies
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Join us in connecting people and improving lives!
In this OFR Operations and Customer Service Specialist (In Agadir city) position
- You will have to ensure that shipment adheres to customs regulation of Morocco
- You will have to send BL instruction to shipping line and check if all information’s in the bill of loading are correct
- You will coordinate with our broker to handle customs formalities, fill all cost to our internal system, ensure that collection of containers from shipping line depot
- You will be supervising transport and verifying document, coordinate daily operation and movement of goods including hazardous cargo.
- You will have to prepare all document required on timely and accurate manner for shipping activities and identify appropriate transport mode in assistance with customer
- You will have to deliver all document on time to customer , broker, shipping line and trucker
- You will have to maintain optimal level of customer satisfaction, ensure and control file result (GP, cost, revenue)
- You will have to ensure that container is unstuffing and returned to the shipping line depot
- You will have to coordinate daily operation and movement of goods including hazardous cargo
- You will have the responsibility and authority to approve or reject non-conforming freight, containers, check if all information’s in the bill of loading are correct, Organize pick up and delivery to customer (e.g. Reefer booking)
- You will have to monitors and controls outbound and inbound cold chain process (escalation point for central monitoring team)
- You will have to handle operationally escalated issues by being contacted by global services centers (e.g. Monitoring Team)
- You will have to provide Temperature Management Solutions Team – Central Team with information for Life Track SOP and PMR creation
Now, here’s what we need from you
- Good negotiations skills
- Ability to work in a team environment
- Ability to work within time constraints.
- Ability to work under extreme pressure
- Creativity and problem-solving capabilities
- Must have previous Air freight experience
- Familiarity with Moroccan Market rules regulations ( Customs – Carriers – Public Authorities …), best practices and performance standards
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
