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DepartmentOperations
LevelExperienced (Individual Contributor)
LocationVietnam - Ho Chi Minh City
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Work on Linehaul functional and cross functional projects to help SPX operations run efficiently and sustainably.
- As part of the projects, develop and execute strategies and help communicate with relevant stakeholders to help SPX operations even in unexpected situations.
- Key contact point between SPX Departments (Local and Reg.) and Operations
- Excellence team on those special projects that need collaboration across teams.
- Help with data analysis, problem solving of linehaul projects. Take ownership of assigned Linehaul projects end to end; work with varied stakeholders to achieve its business goals.
- Support the team with the development of business project reports.
- Design and build presentation, ensure data integrity and hygiene.
- Work proactively with internal teams (e.g Ops, BI, CX, Product etc.) on assigned projects.
- Adapt and react quickly to changing needs and business decisions.
Requirements:
- Great attention to detail, excellent data sense and communication skills.
- Strong technical skills in Excel/Google Sheets, PowerPoint/Google Slides.
- Able to write and communicate well in English and Vietnamese.
- Excellent stakeholder management skills.
- Experiences in data-driven project management and implementation is a strong plus.
- 3-4 years’ experience in Ecommerce positions related to Data Analysis, Project
- Management and Coordination, experiences in ecommerce logistics is a plus.
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