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The Executive Housekeeper is a critical leadership position responsible for managing and overseeing all housekeeping operations at our 220-room hotel with a function hall, restaurant, and pool. This role requires a detail-oriented and proactive individual who can lead the housekeeping team, ensure the highest standards of cleanliness in guest rooms and public areas, and maintain a well-organized and efficient department.
Job Scope
1. Housekeeping Operations: Manage and supervise all housekeeping activities, including room cleaning, public area maintenance, and laundry services, to ensure cleanliness and tidiness throughout the hotel.
2. Team Leadership: Lead, train, and motivate the housekeeping team, providing guidance and support to maintain a high level of productivity and professionalism.
3. Quality Assurance: Conduct regular inspections of guest rooms and public areas to ensure adherence to housekeeping standards and identify areas for improvement.
4. Inventory Management: Monitor housekeeping supplies and equipment, coordinating with the procurement team to maintain adequate stock levels.
5. Guest Service Support: Respond promptly to guest requests and complaints related to housekeeping services, taking appropriate action to address concerns and ensure guest satisfaction.
6. Health and Safety Compliance: Ensure that housekeeping activities adhere to health, safety, and sanitation guidelines, promoting a clean and safe environment for guests and employees.
7. Laundry Operations: Oversee the efficient functioning of the hotel's laundry services, including linen and uniform inventory, washing, and maintenance.
8. Staff Scheduling: Plan and organize housekeeping staff schedules to ensure adequate coverage and efficient use of resources.
9. Training and Development: Arrange and provide training to housekeeping team members on cleaning techniques, safety protocols, and customer service standards.
10. Environmental Initiatives: Support the hotel's sustainability efforts by promoting energy conservation and responsible waste management within the housekeeping department.
11. Budget Management: Assist in developing and managing the housekeeping department's budget, optimizing resources while maintaining service quality.
12. Collaborative Approach: Coordinate with other departments, such as Front Office, Food & Beverage, and Maintenance, to ensure seamless guest experiences.
Requirements:
· Bachelor's degree in Hospitality Management, Business Administration, or a related field; additional certifications or training in housekeeping management is a plus.
· At least 2 years-experience in managerial or supervisory role, with demonstrated leadership skills and a commitment to service excellence.
· Knowledge of housekeeping practices, cleaning methods, and sanitation standards.
· Strong organizational and time management skills to handle multiple tasks and meet deadlines.
· Excellent communication and interpersonal abilities to liaise effectively with staff and guests.
· Attention to detail and a keen eye for cleanliness and presentation.
· Physical stamina and the ability to perform manual tasks such as lifting and bending.
· Familiarity with housekeeping software and technology is an advantage.
Job Type: Full-time
Salary: Php25,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Panglao, Bohol: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Housekeeping Managerial or Supervisory: 2 years (Required)
Expected Start Date: 08/01/2023
