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21 Jul 2023
Ukraine
Customer Support
About Bitmedia Labs:
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.
Description
The customer support manager plays a crucial role in ensuring customer satisfaction and maintaining the company's reputation as an essential part of the customer service team and serving as a primary point of contact between the company and its customers. We are looking for a candidate who can join our two already launched web3-based projects.
Responsibilities
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.
Description
The customer support manager plays a crucial role in ensuring customer satisfaction and maintaining the company's reputation as an essential part of the customer service team and serving as a primary point of contact between the company and its customers. We are looking for a candidate who can join our two already launched web3-based projects.
Responsibilities
- Assisting customers with their questions, concerns, and issues related to a product or service;
- Provide excellent customer service and ensure customer satisfaction;
- Attends all departmental meetings and trainings;
- Solving user problems by answering tickets.
- Understanding online games and how they work;
- Strong written communication;
- Positive attitude and desire to develop;
- English (Upper-Intermediate)
- Stress resistance and the ability to avoid conflicts.
- Basic knowledge of the world of cryptocurrencies and NFT.
- Intro call with a Recruiter - Interview with the Hiring team -Offer.
- Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
- The 8-hours working day with a flexible schedule;
- Competitive salary based on your experience;
- Regular performance review and annual salary review;
- 100% paid sick leaves, vacation and holidays;
- Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
- English classes;
- Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
- Apple equipment;
- Memorable gifts for holidays.
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