Job description
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience.
Job Requirement
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- Ability to adapt and work well under pressure in a fast-paced environment.
- Ability to take ownership and solve problems.
- Positive and resilient attitude.
- Minimum high school diploma or equivalent.
- At least 6 months in Customer Service role.
Salary
- Base salary: 7.500.000vnd/month.
- Meal Allowance: 500.000vnd/month.
- Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).
- Monthly KPI incentive: 900.000 – 1.200.000vnd.
Benefits
- 14 Annual leave per year.
- Computer provided.
- 100% English Environment.
- Global training program.
- Annual review.
- 13th pay salary.
Venue: Tower 1, OneHub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City, Ho Chi Minh City, Viet Nam.
Job Type: Full-time
Salary: 10,000,000₫ - 12,500,000₫ per month
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