We are seeking a high-energy, positive, and organized Full-Time CRM Intern to join our dynamic team. As an e-commerce company specializing in the sale of niche perfumes, we are dedicated to providing our customers with exceptional experiences and personalized service.
This internship offers an exciting opportunity to gain hands-on experience in customer relationship management (CRM) within the luxury fragrance industry.
Your profile:
- Fluent in Dutch and English (both written and spoken).
- Currently pursuing a degree in Marketing, Business, or a related field.
- Customer-service minded and customer-satisfaction driven, with strong business accruement.
- High energy, positive attitude, and strong organizational skills.
- Ability to work well under pressure and meet deadlines.
- Excellent communication and interpersonal skills.
- Passionate about the luxury fragrance industry and e-commerce.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office applications, particularly Excel.
- Basic knowledge of CRM systems or willingness to learn.
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Additional Details:
- This is a full-time internship with a duration of 5-6 months.
- After an orientation period of 1-2 months, hybrid working (up to 10%) will be offered based on good performance.
- We prefer candidates who live in or nearby Zuid-Holland, Netherlands.
Your mission:
- Assist in the implementation and management of CRM strategies and initiatives.
- Contribute to the development and execution of customer segmentation and targeting strategies.
- Respond promptly and professionally to customer inquiries or concerns via email, phone, or social media.
- Provide friendly and appropriate solutions, recommendations, and responses to customers.
- Collaborate with the marketing team to coordinate personalized communication campaigns.
- Assist in monitoring customer satisfaction levels and identifying areas for improvement.
- Contribute to the planning and execution of loyalty programs and customer retention initiatives.
- Assist in analyzing customer data and generating reports to assess the effectiveness of CRM activities.
- Stay updated on industry trends and competitor analysis to propose innovative CRM approaches.
- Handle tasks efficiently and work well under pressure.
- Handle customer information in a discreet and professional manner, ensuring the highest level of privacy and data protection.
Why us?
● Paid internship with monthly remuneration (600 euro internship stipend, commuting reimbursement and 2 days paid holiday based on a full-time internship).
● Enjoyable yearly team outings and epic Christmas party.
● Free warm meal provided each day at work.
● A casual attire, flat organizational structure, and a company dog.
● International working environment with extremely diverse and motivated co-workers.
● Space for initiative and proprietorship in an expanding scale-up.
● Exciting and educational position within a young, spirited ambitious team.
● Weekly Friday drinks in Rotterdam. We celebrate our success!
To apply, please send your resume and cover letter to recruitment@bfuturist.com. You will be invited for an interview if you are further selected.
Soort dienstverband: Fulltime, Stage
Contractduur 6 maanden
Salaris: €600,00 per maand
Rooster:
- Flexibele werkuren
- ma-vr
Secundaire arbeidsvoorwaarden:
- Dienstreizen vergoeding
- Flexibele werkuren
- Lunchkorting
- Reiskostenvergoeding
- Telefoon van de zaak
Taal:
- Dutch (Vereist)
Werklocatie: Hybride werken in 2908 KE Capelle aan den IJssel
