EMEA Risk Manager, Trust & Safety [Ireland]

 Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Dublin, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Risk Management function sits within the Enablement Pillar and is focused on addressing data, organizational, procedural, and operational risks in T&S, thus helping protect our interests and reputation by developing, maintaining, and optimizing platforms, policies, and procedures.
As our international organization expands rapidly and becomes ever more complex, the risk management team will continue to identify strategic priorities, opportunities, and pain points in the organization's risk management landscape, providing evidence-based insights and user-centric solutions to business. Together with cross-functional stakeholders and partners, we build greater efficacy and consistency in T&S's risk management capabilities, and promote global synergy whilst enabling localized decision-making.

Key Responsibilities:

• You will be responsible for designing, structuring, developing and maintaining policies and processes for T&S's internal risk management.
• You will work closely with policy and product development teams to promote the implementation of policies and processes at the platform level to improve overall risk and compliance outcomes.
• You will assess key process and system risks, including data creation, storage, transmission and access control for each business line and platform of T&S, so that their designs meet regulatory requirements while being aligned with business needs and company policies.
• You will build collaborative relationships with a broad range of cross-functional teams in such areas as legal and regulatory compliance, project management, information security, internal controls, data and privacy protection, conduct and ethics, identifying areas to build or improve internal controls and optimize processes.
• You will partner with legal and compliance teams to track and assess changes to laws and regulations that affect our organization, updating relevant policies and processes in a timely manner, designing and implementing corresponding controls, and continuously monitoring our risk and compliance environment.
• You will work with Learning & Development teams and subject matter experts to create, deliver and promulgate training and awareness programs to enable a robust risk management culture across T&S.

Qualifications

• A Bachelor's degree or above in business, legal, political science, engineering, information security, computer and/or data science or any other discipline that combines structured and systematic thinking with user-centric solution-design.
• Extensive background working in risk consulting, regulatory affairs and/or compliance, internal/external audit, internal control and risk optimization, or related areas in industries that are globalized, fast-growing, and highly regulated.
• Strong project management and communication skills and the ability to execute at consistently high standards within exacting timeframes.
• Relevant work experience across access control and data compliance, cybersecurity, conduct risk, data analytics, AI/ML tools and techniques, are a plus.
• A high level of risk awareness, agile mindset and outstanding professional ethics.
• Comfortable with a constantly evolving environment and navigating through persistent ambiguity while building structure and inculcating process excellence.
• A keen interest in observing emerging social, behavioural and industry trends that could affect how users interact with our platforms, and how internal policies and processes could be optimized in response.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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