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Band 2
- Full time
- Part time
Job overview
Working in the radiotherapy department at Nottingham City Hospital as a support worker allows you to meet a wide variety of people and have a varied job role. The radiotherapy centre at NUH provides cancer care to patients from across Nottinghamshire and beyond.
Below are a few of the duties and this will suit someone who is outgoing and has a good manner with patients and their families.
You will work with a fantastic team of people across the department to deliver excellent care for our patients.
Main duties of the job
Work as a clinic support worker in the radiotherapy clinics.
Work as part of the receptionist team providing a front line face to face and telephone contact point for patients, visitors, carers and staff as and when required.
Assist with the care of patients as requested by the radiographers
Escort patients and carers/relatives across the whole campus and between the Radiotherapy Centre and South Radiotherapy Department using wheelchairs, trolleys and motorised vehicle.
Prepare patient related paper-work on behalf of the radiographers.
Arrange transport for patients by liaising with the ambulance service.
Be aware and understand the need for patient confidentiality at all times, including compliance with the Data Protection Act and the Access to Health Records Act.
Carry out errands between departments, collect documents from across the City Campus, answer telephones and take messages.
Provide basic information in response to patient and carer queries. Referring to a more senior staff member if required.
A full set of duties can be found in the job description attached.
Working for our organisation
The radiotherapy team consists of many different staff groups from the admin team, support workers, physicist, radiographers and doctors. We all work together for the benefit of the patients.
This is a busy environment but supportive environment to work in and will suit someone who wants to work as part of a team.
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Detailed job description and main responsibilities
To undertake clerical and reception duties providing a front line face to face and telephone contact point for the Radiotherapy Department
To support the oncology doctors in the radiotherapy clinics
To act as a chaperone and provide support for the patients in our care
To escort patients and their carers around the City Hospital campus (including driving an internal electric vehicle)
To comply with ISO 9001 quality system for the Radiotherapy Department
To provide comprehensive administrative and clerical support to the Radiotherapy Department
Further details can be found in the attached job description
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
Training & Qualifications
Essential criteria
- GCSE in Maths and English (grade C and above) or equivalent or NVQ 2 in administration
- Willingness to learn new skills
Desirable criteria
- ICT qualifications
- Hospital ICT systems experience
Experience
Essential criteria
- Previous experience in a healthcare setting
Desirable criteria
- Able to work as part of a team in a busy, challenging environment
Communication and relationship skills
Essential criteria
- Demonstrate ability to pass accurate messages to patients, carers, visitors and all levels of staff in a clear concise manner
- Friendly and approachable team player
Desirable criteria
- Team working experience
Physical skills
Essential criteria
- Able to Walk moderate distances, daily
- Able to push patient trolleys and wheelchairs, daily
- Has computer and keyboard skills
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Support with Applications and Interviews: NUH are now able to offer application completion support and interview preparation support. If you would like to be contacted to take up this offer please email wideningparticipation@nuh.nhs.uk providing your name, phone number, and email address and the team will be in touch.
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
