Customer Service Representative [South Africa]

 

This is a remote position.

CUSTOMER SERVICE REPRESENTATIVE FOR iSKI HOLIDAYS

MUST BE BASED IN SOUTH AFRICA

Job description Responsibilities:

• Provide exceptional customer support via phone, email, and chat

- Assist customers with inquiries, troubleshooting, and problem resolution- Upsell products and services to maximize customer satisfaction and company revenue

- Analyze customer needs and recommend appropriate solutions- Make outbound calls to follow up on customer inquiries or resolve issues

- Maintain accurate and detailed customer records- Collaborate with cross-functional teams to ensure prompt and effective issue resolution.

Experience:

- Previous experience in customer service or a related field is preferred- Strong sales skills with the ability to upsell products and services

- Multilingual or bilingual proficiency is a plus- Excellent communication skills, both written and verbal- Ability to analyse customer needs and provide appropriate solutions

- Familiarity with outbound calling techniques and phone etiquette-

Proficient in English

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Join our team of dedicated professionals who are committed to providing outstanding customer support.

Outbound Sales Calls: Conduct outbound calls to potential customers following a provided script or sales pitch to introduce our products/services, explain their features and benefits, and close sales deals. Sales Target Achievement: Meet and exceed weekly, monthly, and quarterly sales targets as set by the company. Consistently strive to achieve and surpass individual sales goals. Customer Engagement: Engage with potential customers in a courteous, professional, and friendly manner. Address their queries, provide accurate information, and offer personalized solutions to meet their needs. Relationship Building: Establish and maintain strong relationships with customers to foster repeat business and customer loyalty. Utilize effective follow-up techniques to ensure customer satisfaction and retention. Product Knowledge: Acquire and maintain a comprehensive understanding of the products/services being offered. Keep up-to-date with product enhancements, pricing, and other relevant information. Record Keeping: Maintain accurate and detailed records of customer interactions, sales activities, and transactions in the company's CRM system or database. Team Collaboration: Collaborate with team members and sales managers to share insights, best practices, and strategies for improved sales performance. Upselling and Cross-selling: Identify opportunities for upselling or cross-selling additional products/services to existing customers to maximize sales revenue. Sales Reports: Prepare and submit regular sales reports to track individual performance and contribute to sales analysis. Adherence to Company Policies: Comply with company policies, procedures, and guidelines while representing the organization to ensure ethical business practices.

$ads={2}

 

.

$ads={1}