$ads={1}
What is the opportunity?
This role provides the opportunity for the individual to play an important role for Technology Services and Group IT.
As the Service Delivery Manager you will be accountable for the overall management of the defined portfolio of IT Production Services, in the end to end management of all aspects of the IT production systems.
In this Role, you will
- Clearly understand the scope of payment services and articulate the business impact the technical services deliver to our business.
- Ensure all provider partners understand business service targets, and strive towards consistent achievement.
- Represent IT Services in audits (internal and external) and regulatory inspections if required.
- Competently manage risks associated with IT services, within allocated portfolio.
- Review and analyse day-to-day operations against that service to ensure commitments are being met and a monthly/weekly report card on the health of the service is published to key partners.
What will make you stand out?
You will show demonstrable experience of IT service management and service delivery with practical experience of service and process design, implementation and improvement.
Your process improvement experience with a focus on continued streamlining of processes, and proven ability to present service improvement initiatives to both technical and non-technical audiences will make you stand out!
You will have Demonstrable experience in discussing technical issues with people at all levels (Customers, Vendors, Service & Business Partners and other Technology Services teams) with a strong customer focused background and commercial awareness.
Experience in supporting governance, documentation and knowledge base will also make you stand out!
Essential Qualifications
Demonstrable experience of IT service management and service delivery
Strong customer awareness
Proven ability to present service improvement initiatives to both technical and non-technical audiences. Safewatch, BOI payment applications, Swift/EBA
More about the team
This is an exciting opportunity for you to work with Application Operations Service Delivery team in the payments/cards area. We total 6 people in the team and manage all the payment and card systems in BOI. The systems are managed 24/7 so there is on-call but this is usually 1-2 weeks and less if required. This area is dynamic and interesting and will suit a self-starter who is motivated and enjoys a varied workload.
This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID
Key Competencies
- Customer Focused - Self
- One Group, one team - Leader
- Accountable - People Manager
- Manage Risk - People Manager
- Agile - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
