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Are you a tech-savvy professional with a passion for providing exceptional end-user computing experiences? We are seeking a skilled Technical Specialist to join our dynamic team and play a pivotal role in delivering seamless IT solutions to our end users.
About us:
Keeping a fast-paced, ever-changing business like ours ticking requires a dedicated, energetic, results-focused team of ICT professionals, because technology touches EVERY part of the employee and customer experience. The complex, diverse nature of our business is reflected in our infrastructure and we're on a mission to transform the way we deliver ICT services across Australia and New Zealand. This is your chance to be part of that change!
About the role:
As Technical Specialist - End User Compute, you'll work as part of a team deliver technical subject matter expertise and support to the ICT function on a 24/7 basis. This exciting role involves:
- Delivering technical operational support as well as specialist caching to the rest of the team.
- Providing expert technical support to end users, diagnosing and resolving complex hardware and software issues in a timely manner.
- Configuring, deploying, and managing a variety of end-user devices, including desktops, laptops, and mobile devices.
- Implementing security measures and best practices to ensure data protection and compliance with company policies.
- Offering support to empower end users to make the most of available technologies.
- Staying up-to-date with industry trends and advancements to recommend innovative solutions for continuous improvement.
A bit about you:
To help you be as successful as you can, you'll bring with you:
- 5 years in end-user computing, technical support, or a related role.
- Tertiary education in Computer Science, Information Technology, Commerce or similar.
- Proficiency in operating systems (Windows, MacOS, Linux) and software deployment.
- Strong knowledge of hardware components, peripherals, and troubleshooting techniques.
- Familiarity with network protocols and remote support tools.
- Excellent communication skills and ability to convey technical concepts to non-technical users.
- Valuable stakeholder relationship building skills
What's in it for you:
You'll get to work alongside some of the best in the business and a variety of company perks including:
- Discounted inner city parking
- Discounts at a range of SkyCity outlets & external third parties
- Fully subsidised medical insurance
- Fully cooked meals in our staff cafeteria for $2.50
- Unlimited entry to the Sky Tower for yourself and a plus 1
- Cheaper groceries with a saving of $2,800 per year off your family food bill
This truly is a once in a lifetime opportunity that shouldn't be overlooked! If you want to play a big part in a successful team, this is the role for you... apply today!
The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.
